What’s included with a WHQL Test?

We offer:

• Everything you need to make a logo submission and earn the Microsoft Windows Logo
• Comprehensive test conclusions report
• Full access to Logo testing expertise
• Troubleshooting failure points
• Problem resolution
• Logo submission consulting
• Post-submission support
• Hardware return

Deliverables

Your ultimate goal is most likely achieving logo certification for your product. Our ultimate goal is to make that as easy as possible.
To help you achieve success, we deliver much more than just the test logs.
All these deliverables are available in our service plans:

All you need to make a logo submission and earn the Windows Product Logo

• All required test logs
• Failure documentation
• Additional requirements by Windows Hardware Quality Labs or as a result of failed tests
• Phone and email support before, during and after submission

Comprehensive test conclusions report

• Contains test bed configuration, information on how to submit
• You are free to use this for internal and external communications

Full access to Logo testing expertise

• Our test engineers are qualified QA engineers and have MCSE and MCSD certifications
• We are constantly updating our knowledge by attending conferences, testing hardware, writing software, communicating with Microsoft and listening to our customers

Troubleshooting failure points

• Logo testing rarely completes without failures, and all failures must be addressed before a submission can be made
• We use the Windows WDK, MDSN, Internet resources, hardware and protocol specifications, LogoPoint, your technical contacts, and so on to understand a failure.

Problem resolution

Anything that can be done by us in house will be done to pass testing, provided it is commercially feasible. For instance:

• We will update BIOS/firmware
• We will swap components (except motherboards)
• We will work with your technical staff or OEMs to address hardware/driver issues
• We will work with Microsoft WHQL to address test kit issues that are critical to passing your hardware.

In some cases, hardware updates or replacements are necessary. This will delay the project and there may be additional fees.

Logo submission consulting

• We will assist you with any aspect of the logo submission
• We will intermediate with Microsoft Customer Support Services in case of a fail result. In many cases failing submission does not mean retest or even resubmission

Post-submission support

Now you have the logo, but you may have questions regarding how to comply with the logo requirements. We help you to address issues such as what you are allowed to change, what to do when you add a faster CPU, etc.

Hardware return

• Hardware will be in original state, except where firmware was updated
• For systems, hard disk will be clean

More information

For pricing information, policies, discounts, etc. see our plans or send us a Quote Request.
If you have any further questions, please contact us